1. Introduction

• Oxalate (“App”) is owned and operated by OXALATE PATHLABS PRIVATE LIMITED (“we,” “us,” or “our”).
• This Privacy Policy describes how we collect, use, and share information about you when you use our App.
• We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.

2. Information We May Collect

• Personal Information: We collect details such as your name, phone number, gender, address, and other information provided during registration or profile updates.
• Location Information: Location data is collected to assist phlebotomists with navigation and to display nearby labs.
• Device and Usage Information: We collect data such as IP address, operating system, and device identifiers to enhance our services.
• Camera and File Access: The App uses your camera for profile pictures and barcode scanning, and file access for uploading prescriptions and downloading reports.
• Health Information: Medical history, test results, and related health information for future reference.

3. Background Location Access, Data Privacy and Security

• Accurate and Timely Home Blood Collection: Background location access enables phlebotomists to accurately navigate to the user's current location, even if they have moved since the initial booking.
• This ensures timely and efficient service delivery, minimizing any inconvenience to the user.
• Improved User Experience: By leveraging background location access, we can optimize the scheduling and routing of phlebotomists, reducing wait times and enhancing overall user satisfaction.
• Data Privacy and Security: We prioritize user privacy and data security.
• The collected location data is used solely for the purpose of facilitating home blood collection and is not shared with any third-party apps or organizations.
• We implement robust security measures to protect user data from unauthorized access.
• By granting background location access, you are empowering Oxalate to deliver a superior healthcare experience. We are committed to using this information responsibly and ethically.

4. How We Use Your Information

• To Provide Diagnostic Services: To deliver services such as at-home blood tests, lab scans, scheduling appointments, processing payments, and providing results.
• To Communicate with You: To send notifications and updates related to your orders and bookings.
• To Improve Services: To analyze usage patterns and improve the App’s features and offerings.
• For Safety and Compliance: To comply with legal requirements and prevent fraud.

5. Sharing of Information

• Your information may be shared with trusted partners (e.g., labs, payment processors) only to deliver services.
• We do not share your information with third-party companies for promotional purposes.
• Payment transactions are processed by third-party payment gateways. Refunds for failed transactions will be managed per their policies.

6. Security of Your Information (Data Security)

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission or storage is completely secure.

7. Children’s Privacy

The App is not intended for individuals under 18. If we discover that we have collected data from a child without parental consent, we will delete it promptly.

8. Changes to This Privacy Policy

We may update this policy periodically. Significant changes will be communicated via the App or other methods.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at support@oxalate.in.